Secure Sockets Layer (SSL) Certificates FAQ

Secure Sockets Layer (SSL) certificates are the best way there is to ensure that all of the data transmitted and received by your website is 100% secure and encrypted. SSL is a proven technology, instantly recognized by most web users. When a site visitor sees that they are protected by SSL, it builds trust. Below are the answers to many of the questions we are frequently asked about SSL certificates.

Question: Can 365Hosts provide me with an SSL certificate.

Answer: Yes, we can provide a range of both standard SSL certificates as well as EV SSL certificates. Our standard SLL certificates are available at several price points, from budget certificates to high-impact, top of the range certificates form the likes of Symantec.

Question: Which SSL certificates can 365Hosts provide?

Answer: 365Hosts can offer SSL certificates at various price points, including the following list of vendors and certificates:

  • RapidSSL
  • GeoTrust QuickSSL Premium
  • GeoTrust True BusinessID
  • Symantec Secure Site
  • Symantec Secure Site Pro
  • GeoTrust True Business ID with EV
  • Symantec Secure Site EV
  • Symantec Secure Site Pro EV
  • RapidSSL Wildcard
  • GeoTrust QuickSSL Premium Wildcard
  • GeoTrust True Business ID Wildcard

Question: My domain was purchased from a different registrar, even though it is hosted at 365Hosts, can I still use an SSL certificate?

Answer: Yes, you can. You may need to contact your registrar for some information prior to generating an SSL certificate though.

Question: Can I used a certificate I purchased elsewhere on my site?

Answer: Yes, you can use any SSL certificate purchased from another vendor. We will even install it for you under our free tech support service.

Question: How long does it take to issues an SSL certificate once I have ordered it?

Answer: As long as you can provide all of the required information, it should take no longer than an hour for your SSL certificate to be issued.

Question: What kind of information do I need to provide when I order an SSL certificate?

Answer: It depends on the type of SSL certificate you order, but generally you will need to provide information such as:

  • Domain name
  • Two letter country code (i.e. UK)
  • Number and street
  • City
  • County
  • Postcode
  • Company name
  • Company department
  • Email address
  • Password

Also, you need to make sure that you have an email account set up as webmaster@yourdomain.com where yourdomain.com is your own domain name.

Question: Should I use “www” in front of my domain name for my website or not when I install my SSL certificate?

Answer: You need to install your SSL to use either “www” or your plain domain name, so check which is currently being used in your browsers IRL bar.

Question: I have installed an SSL certificate, and now I can access my website, what’s wrong?

Answer: Once you have finished installing your SSL certificate, if you cannot access your website it could mean that you need to updates some DNS records. It is a good idea to check the DNS A records for your domain anyway at this stage, even if your sire is work, to make sure your SSL certificate is installed correctly. You might need to clear your DNS cache to check the DNS changes have taken place. Using Microsoft Windows, you can open a command line and type ipconfig /flushdns to do this. Reload your browser and check your DNS again after you have done this.

Question: Does my hosting plan include a shared SSL certificate?

Answer: Yes, all of our hosting plans come with a shared SSL certificate. Contact the technical support department so that we can help you set this up.

Question: Is it possible to use an SSL certificate on a subdomain of my main domain?

Answer: Yes, there are no restrictions at all on the subdomain you must use for installing an SSL certificate. However, it is important to note that only a wildcard type of certificate is able to work across multiple subdomains and the main domain. If you don’t use a wildcard certificate, you will need to purchase SSL certificates for the main domain, and also any subdomains you want to install a certificate on.

Question: Does install an SSL certificate have any negative effect on the performance of my website?

Answer: Yes, there is a slight resource overhead in performing the encryption and decryption of data. Therefore, it is recommended that you only use SSL (HTTPS) on pages that really need it, for example, pages that take financial details, or request private data.

Question: If I change or upgrade my hosting plan, can I still use the same SSL certificate, or will I need to buy a new one?

Answer: As long as you keep the same IP address you can retain your current SSL certificate. If you upgrade your hosting package here at 365Host we can shift your IP address to your new hosting package for a small cost. If you move away from 365Hosts, you can’t take your IP address with you, so you would need to buy a new SSL certificate.

Question: Can a change the domain name that I currently have an active SSL certificate installed for?

Answer: No, your SSL certificate, even a wildcard SSL certificate, is tied to a specific domain. If you want to change the domain name of your site, you will need to purchase a new SSL certificate.

Question: I have just installed a new SSL certificate, and my website is not functioning properly, or only works sometimes, what’s wrong?

Answer: Part of the process of installing an SSL certificate is making some changes to the DNS records of your domain. It can take up to 48 hours for DNS changes to propagate around the world, and your site may not work correctly until this propagation is completed.

365Host will help you install an SSL certificate whether you purchase it from us or not, as part of the managed service we provide. We can also assist you with other hosting add-ons such as email services or website security.

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